Testimonials

  • I would like to thank you for the support. Your company offers some of the best support that I know of as of now and great products. I hope to do more business with you in later years. Thank you
    -Mike McCarty
  • Thank you! No really, I mean it! I've bought a lot of computer this-and-that over the years - invariably with the occasional items that had to be returned. Never have I received such high quality service though. Perhaps it's a bit strange for a returned item to be accompanied by a letter of praise, but I was just so impressed with your prices, customer service, and technical support that I couldn't pass up the opportunity to commend you.

    I, the customer, am the most important part of your business. Most companies, however, develop a certain superiority complex which declares the business more significant than the customer. Counter productive, yes, I know. Nevertheless, this is the mentality, whether implied or not, that comes across.

    From the moment I made my first call to Cybertron International, I was sold. I was greeted with a caring voice that truly seemed interested in getting me what I wanted, not getting me to settle for what was available. Granted, I was given options, suggestions, and ideas, but I never felt pushed or that sting of a high-pressure sales person wanting to close the deal and move on to the next sucker. Instead, quite to the contrary, I was extended every courtesy and an atmosphere that screamed of whatever it takes.

    So again, thank you. I will be doing business with you in the future.
    -John K Borneman
  • I don't usually write testimonials praising good service, as good service should be the norm (although, seldom is), however the service I received from Sahdi Marcos deserves recognition.

    A couple of days after ordering a custom AMD XP computer system (about which Mr. Marcos was very accommodating) I called back to request a different operating system. It turns out the system had already been built and was on the delivery truck to UPS. Shadi asked the driver to hold the shipment and bring it back for reconfiguration, The operating system was swapped out and the system reshipped within a day!

    I was not charged for my imposition and all billing adjustments were correctly executed and included with the order. It is a pleasure to find a company where customer service has real meaning. The computer system is also exactly as advertised and fired up, right out of the box, with no problems.

    I look forward to doing business with you again and will recommend CybertronPC to anyone looking for computers or components.
    -Dave Pratt
  • Just wanted to let you know that I called into your help desk this morning with an issue on a brand new system. Jason was the support Tech that helped me, and he did a great job. I've been in this industry for over 20 years and even worked for Compaq as a field services manager, and I do believe that today's experience has to be rated among the top that I've ever had. Please, pass on my Pat on the Back for Jason. This is the first system I've purchased from your company. I'm very pleased with the system, but more important I'm very pleased with your tech support. Great customer relations skills are not always easy to find, especially in today's market. KUDO's to your team.
    -Les Taylor
  • WOW!!!! I don't know where to start in thanking Philip Harley in your tech support department. I bought a unit from Cybertron a few years back for my son, but in the process of time and a faulty mother board, the unit finally died. I contacted tech support and spoke with Philip. The unit was way out of warranty but he was more than helpful in solving my problem. He helped me to determined the problem was a motherboard issue. Cybertron was willing to repair the unit but rebuilding the system was my final choice. Philip Harley was very helpful with technical knowledge and advice. He helped me understand the systems and walk me through the process of rebuilding it. He was very patient and never one time caused me to feel that I was a bother to him, even though I contacted him several days for advice. He even helped me locate and pick the best components. This is outstanding service considering that the unit was way out of warranty, Cybertron had no reason to help me out. Philip could have been like every other department Support Engineer and told me I was on my own and there was nothing they could do. Thanks Cybertron, your tech support department is awesome. I have completely rebuilt my system and even though its not even in the same case I still call it my Cybertron PC. I just wish I could get some new stickers to put on it with your logo. I'm going to even add the Cybertron logo and contact information in the "Manufactured and supported by box" under the system properties. If I ever have to buy another gaming unit, you can bet it will be a Cybertron. Your company knows the key to not only get new customers but keep the old ones, that key is service. Philip is the kind of man I would want working for me if I were to ever run my own business. Take good care of him because he takes outstanding care of your money, your customers. One very happy man
    -Paul
  • I have had my Model# PCTBE2 computer for the better part of two weeks now and I wanted to let you folks know how pleased with your product and service. I am truly glad that through the ZD Net shopping guide.

    You offered exactly what I wanted and at a very fair price. Rest assured that if any of my friends are in the market for new computers or updates I will attempt to steer them your way.

    Thanks again, - A satisfied customer...
    -Michael Jenkins
  • I just want to express my appreciation for the service I received from your company, and Shadi Marcos, who helped me order the proper computer items. He was very knowlegable and helpful in making suggestions to me. Your prices were very good and I will be back for more computer items in the future. The shipping carton was packed solidly and all necessary disks, paperwork, etc. were enclosed. I installed the drive, DDR, etc. and it's running perfectly. Thank you for a pleasant experience doing business with a company that puts out the added effort to please the customer. Thanx again, Mercedes, TX
    -Wayne Golden
  • I just wanted to take a few minutes and tell you how delighted I am with the purchase of the PC I made from your company. I had to get a substitute for the case it normally came with because they were on back order. While it may not have the bling it would have had with the other case the function of this machine makes up for any lack of bling it may have. Everything was well put together and there are no scratches or dings and nothing that looks out of place or misaligned. I fired it up for the first time and everything has gone very smoothly. When I started playing games I did have 1 little glitch. The alarm that indicates the graphics card was getting too warm went off. When I looked at the threshold setting for the alarm however it was set at 55 Celsius which is well below the temperature that they can run at so I bumped the alarm to go off at 60 degrees instead of 55 and it has not gone off again. I have checked the temp several times to be sure and the highest I have seen it get is 56 so I know it will be OK. All in all I would consider this the most well built and best machine I have ever bought. I appreciate all the software you installed on it as well I noticed it has a free variation of office software on it (Which was not a problem anyway as I have a licensed version of MS-Office 2007 professional), but also saw you put on DVD viewing software and DVD burning software and software to watch Blu-Ray discs. All in all this thing runs the best of any machine I have ever owned and I just wanted to give my thanks to Dick Graham for being so patient with me and walking me through everything and thank you to all your staff who put it together and to the rest of the company for making such great machines.
    -Walter Fleury

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