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Testimonials

  • Just wanted to let you know that I called into your help desk this morning with an issue on a brand new system. Jason was the support Tech that helped me, and he did a great job. I've been in this industry for over 20 years and even worked for Compaq as a field services manager, and I do believe that today's experience has to be rated among the top that I've ever had. Please, pass on my Pat on the Back for Jason. This is the first system I've purchased from your company. I'm very pleased with the system, but more important I'm very pleased with your tech support. Great customer relations skills are not always easy to find, especially in today's market. KUDO's to your team.
    -Les Taylor
  • Dear Cybertron - I am extremely happy with my new notebook. I am going to tell everyone. I own three Dells and wanted something new and different. I am so excited my notebooks sleek new look is trendy, and the unbelievable customer service from Amad! Thanks so much....your wonderful
    -Wayne Wescott
  • HELLO, I JUST WANT TO LET EVERYONE KNOW THAT YOUR TECH SUPPORT IS JUST FANTASTIC! I RECEIVED MY HELP FROM PHIL AND HE WAS JUST GREAT. HE HELPED ME RESOLVE SOME ISSUES WITH MY CYBERTRON COMPUTER AND LET ME TELL YOU, HE WAS PATIENT AND VERY UNDERSTANDING. HE ANSWERED ALL MY QUESTIONS CORRECTLY AND HE MADE ME FEEL SO COMFORTABLE WITH TALKING TO HIM AND FIXING MY COMPUTER. I CAN'T THANK HIM ENOUGH TO LET HIM KNOW HOW MUCH HE TRULY HELPED ME. THANK YOU PHIL!!!!
    -Yalandriea
  • I just want to let all the folks at the tech support know that you are doing a fantastic job. You are always courteous and go the extra mile to help. I have never seen this level of service in any company before and I will highly recommend Cybertron computers to everyone that is interested in the purchase of a new computer. I have the Vortex I purchased May of 2008 and am more than satisfied with it. Thank all of you
    -Thomas Fuls
  • Dear Cybertron, I recently ordered a custom computer two weeks ago. I really liked the fact that Cybertron offered computer configurations that in-store and large direct computer retailers didn't offer. I ordered my computer on Monday and received it on Friday at 10:00 AM. When I opened the box was surprised by the nice mid-tower case that had four five and a quarter bays and two front side USB ports. The system was made exactly as ordered. Everything on the system worked perfectly and I had no problem installing a couple of Linux distributions on the box. Cybertron customer service people are very friendly and helpful. Cybertron will be the only computer retailer that I will purchase from in the future. Sincerely,
    -Marland Dunn
  • I just wanted to take a few minutes and tell you how delighted I am with the purchase of the PC I made from your company. I had to get a substitute for the case it normally came with because they were on back order. While it may not have the bling it would have had with the other case the function of this machine makes up for any lack of bling it may have. Everything was well put together and there are no scratches or dings and nothing that looks out of place or misaligned. I fired it up for the first time and everything has gone very smoothly. When I started playing games I did have 1 little glitch. The alarm that indicates the graphics card was getting too warm went off. When I looked at the threshold setting for the alarm however it was set at 55 Celsius which is well below the temperature that they can run at so I bumped the alarm to go off at 60 degrees instead of 55 and it has not gone off again. I have checked the temp several times to be sure and the highest I have seen it get is 56 so I know it will be OK. All in all I would consider this the most well built and best machine I have ever bought. I appreciate all the software you installed on it as well I noticed it has a free variation of office software on it (Which was not a problem anyway as I have a licensed version of MS-Office 2007 professional), but also saw you put on DVD viewing software and DVD burning software and software to watch Blu-Ray discs. All in all this thing runs the best of any machine I have ever owned and I just wanted to give my thanks to Dick Graham for being so patient with me and walking me through everything and thank you to all your staff who put it together and to the rest of the company for making such great machines.
    -Walter Fleury
  • My name is Julie Metzger and my boyfriend and I have owned three computers, a gateway, a dell and a cybertron. We have needed tech support alot and have made alot of calls for help. But I would have to say that you guys at Cybertron have the best tech support i have seen. My tech man was Jason and he was outstanding!!! we have spoken to some of your other people too and they were great. I must admit i was suprised at the help. I was glad to see that the support didn't end with the computer being purchased!!! nice to see a company that will follow through till the end and will keep great customers for life!!! Thanks again, Sincerely
    -Julie Metzger & Doug Morr
  • I have just finished speaking with Teck Support. I must say they did everything to troublshoot my system for me. I have not had a customer care experience like this in a while. They were patient, understanding and very knowledgable. It is great to know that there are still companies like Cybertron concerned with service and support of the customer.
    -Victor Nasser

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